Testimonials

I hired Karen as an independent contractor to research and design a brand new reporting, monitoring, and alerting experience for Chrome enterprise/education customers. Karen is phenomenal to work with across the board, but what stood out most to me was:
1) Her initiative in bringing structure to the problem space and solving it. I gave Karen the basic “why” for our project (customer feedback on reporting) but she brought the methodology for deeply understanding the space and the raw skills in research, design, and interaction architecture to guide the project to completion.

Karen Donoghue and her partner Craig Newell combined their skills and experience in platform UX and software architecture to perform product discovery for Google Chrome OS in a new market area. Their domain understanding of software platforms enabled them to rapidly discover the unmet needs of our target users using research techniques and expert analysis.

Karen Donoghue and Craig Newell are very skilled in understanding founders’ needs, helping them understand how to prioritize and focus on designing new product concepts that clearly and succinctly tell the story of a new product while being mindful of the constraints of developing software technology.

I worked with Karen Donoghue while leading a wide-ranging global digital transformation effort in 2018. The project encompassed a complete transformation of our brand and online presence at a market-leading law practice spanning eight offices across the US and Asia. Karen collaborated synergistically with both our internal transformation team and our external development team. Her presentations to our project teams included easy to understand prioritized recommendations clearly articulated for product management and development to utilize immediately.

Karen’s keen understanding of the needs and motivations of our user populations have helped evolve the user experience in our platform. Karen’s early efforts were formative in leading user research to surface new requirements, planning, and guiding interaction model design for work in VRM (Vendor Resource Management) and for our Atlas product.